Return and Refund Policy

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Thanks for purchasing our product from our website Tudorboard.com.

We offer a 14 day return policy to our customers on our standard colour straight single Tudor boards. If 14 days or more have passed since your delivery date, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not have been stored outside in the sun.  You will receive a refund less the delivery cost of delivering the Tudor boards to you.

To complete your return, we require a receipt or proof of purchase.

RETURNS NEED TO MEET ALL OF THE FOLLOWING CONDITIONS:

  • All boardss must be complete, straight, undamaged and in saleable condition
  • New items must be factory sealed and unopened and also not have been stored outside in the sunlight.
  • Bespoke RAL colour jobs or bespoke corners and curves cannot be returned.
  • Returns have to be sent via registered courier with a tracking number or we can collect your order and the return delivery cost will be deducted from the refund amount as well as the original delivery cost. 
  • All items have to be in their original packaging and well packed for shipping
  • A print-out of the invoice must be included
  • Any item that does not meet the conditions above will not be refunded or exchanged.
  • It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Please do not send your purchase back to us unless we authorise you to do so.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, less a 20% restock fee and a credit will automatically be applied to your credit card or original method of payment, within 30 days. We charge a restock fee because your order will have to be washed and re-painted as paint batches differ from time to time.

ORDER CANCELLATION

If you have purchased and paid through our online shop and after ticking the “I have checked the lead times before ordering” checkbox you have decided you do not wish to wait then your payment will be refunded through the online card provider less a £25 admin cost.  A direct refund from our online card provider can take up to 14 working days.

If you cancel your order BEFORE it has been manufactured and shipped, then you can change and cancel your order unless part of your order has already been manufactured. If we have already made a RAL bespoke item or corners/curves, then this cannot be cancelled. Any amendments or cancellations must be done in writing via email.

Once the product is packaged and ready for shipping then you’re not eligible to cancel it and a restock fee will apply.

EXCHANGES (IF APPLICABLE)

We only exchange items if they are the wrong item, defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at tudorboards@gmail.com with details of the product and the defect.

SHIPPING

NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.